Support
How can we help?
Something not working, or a question about your map? Most answers are below. If yours isn’t, write to us and a person will answer.
Getting started
Is it free, do you need an account, which countries count.
Account and backup
Sign in, sync, move to a new phone, delete your data.
Arrival notifications
How they work, and what to check if they don’t show up.
Visas, weather, holidays
Where the information comes from and what to do if it looks wrong.
Saving and sharing
Make a picture of your map and get it into Photos.
Privacy policy
What stays on your phone and what is stored if you sign in.
Getting started
Is Explo free?
Yes. Explo is free to download and use.
Do I need an account?
No. Explo works fully without one and your map stays on your phone. An account (Sign in with Apple or Google) only adds backup and sync between devices.
Which countries does it count?
The 197 sovereign countries. Territories and tiny islands are on the map and you can mark them, but they don’t count toward your percentage.
Is there an Android version?
Not yet. Explo is built for iPhone first.
Account and backup
How do I back up my map?
Open Passport, tap the account icon and choose Sign in with Apple or Google. Your passport is saved to your account and kept in sync. The account sheet shows the status (“Up to date”) and a Sync now button.
How do I move to a new phone?
Sign in with the same Apple or Google account on the new phone and your passport is restored. Without an account, places are stored on the device only and can’t be moved.
It says “Couldn’t sync”
Check that you’re online, then open the account sheet and tap Sync now. Your places are always stored on your phone, so nothing is lost while a sync waits. If it keeps failing, email us and tell us roughly when it happened.
What does Sign out do?
Your passport stays saved in your account and is removed from this iPhone. Sign in again to bring it back.
How do I delete my account and data?
Open Passport, tap the account icon and choose Delete account. Your account and every place stored for it are removed straight away. Data kept on your phone is removed when you delete the app.
Prefer to ask us? Email support@explo.world from the address on your account and we’ll delete it for you.
Arrival notifications and location
How do arrival notifications work?
Turn them on in the account sheet (Passport, then the account icon). When you arrive in a new country, Explo sends a notification with the entry rule for your passport, the currency and the plug type, and a tap opens that country. Choose “Always” for location so it works while the app is closed.
I’m not getting notifications
Check that notifications and location are allowed for Explo in iOS Settings. Notifications are skipped while you are flying, and when you are too close to a border for Explo to be sure which country you are in.
Does Explo track my location?
No. Explo only looks at your location if you turn on arrival notifications, and it works out the country on your phone, using a map built into the app. Your location is never sent anywhere and Explo keeps no history, only the last country it saw. Read the privacy policy for the detail.
Entry rules, weather and holidays
Where do the visa rules come from?
From the open Passport Index dataset (MIT licence), last updated in February 2026. Entry rules change often, so treat Explo as a starting point and check the official source before you book.
Weather or holidays look wrong
They come from public sources (Open-Meteo for weather, Nager.Date for holidays) and need an internet connection. If a country shows nothing, try again in a moment. If it still looks wrong, tell us which country so we can look into it.
Saving and sharing your map
Still stuck? Write to us.
Tell us what happened and we’ll help you sort it out. A person will answer.
support@explo.worldThe button opens your mail app with a short template. You can also copy the address and write from anywhere.
Helpful to include
- What happened, and what you expected to happen
- Your iPhone model and iOS version (Settings, General, About)
- The country, if it’s about visa, weather or holiday information
- A screenshot or screen recording, if you can